FAQ

  • Our prices are in US Dollars. Prices do not include international duties and taxes. Hellenic Aesthetic is not responsible for import duties, taxes or tariffs.

  • Although many of our products are made in and sourced from Greece, Hellenic Aesthetic is located in the United States. Our brick + mortar retail store is located in Astoria, New York.

  • We ship globally with FedEx, UPS or the United States Postal Service.

  • We offer a one time discount code for 10% off your first order when a new customer subscribes to our mailing list. This code is only valid on purchases made through HellenicAesthetic.com and cannot be applied to invoices or used at our NYC store.

    Items purchased with discount codes are final sale.

  • Our t-shirts/sweatshirts/iPhone cases ship directly to you from our printer. Any remaining items will be fulfilled by Hellenic Aesthetic under a different tracking number.

  • Most orders dispatch within 5-7 business days after purchase. If custom/made to order jewelry is included in your order, your entire order will ship when the custom item is ready to ship. 

    Many of our items have lead times, please refer to the item’s individual page for more information.

    If you’re curious about the status of your order, please email us at orders@hellenicaesthetic.com

  • Please visit our Shipping and Returns page by clicking here.

  • On average, our custom and made to order jewelry ships 4-8 weeks after purchase, even if expedited shipping is selected at checkout. Please see the item’s individual page for more specific information about lead times.

  • Hellenic Aesthetic’s fine jewelry is made from solid 14k gold. If you would like an item to be made in 18k gold please email us at orders@hellenicaesthetic.com for pricing and availability.


NYC Store FAQ

  • Please visit our Google Page for our current hours. We can’t wait to see you!

  • Unfortunately we cannot accept HellenicAesthetic.com gift cards in store. Hellenic Aesthetic NYC gift cards are available for purchase in store.

  • You cannot pickup online orders at Hellenic Aesthetic NYC. If you’d like to place an order ahead of your arrival to Hellenic Aesthetic NYC, please email us at NYC@hellenicaesthetic.com to see if it can be arranged.